Microsoft Dynamics Consulting
Microsoft Dynamics 365 Consulting Services
Optimize your operations with Iviju’s Microsoft Dynamics 365 consulting and implementation services. From assessment to ongoing support, we deliver tailored solutions to drive efficiency, enhance collaboration, and achieve measurable growth.
- Expertise in Dynamics 365 Finance, Supply Chain Management, Power BI, and Azure.
- End-to-end support from pre-ERP assessments to post-deployment optimization.
- Proven strategies for seamless ERP transformation and sustained success.
- Solutions tailored for industries including manufacturing, distribution, and more.
Dynamics 365 Implementations
With decades of combined experience, Iviju delivers smooth and successful Dynamics 365 implementations. Our approach aligns ERP solutions with your business goals, ensuring efficient workflows and rapid adoption to drive tangible results.
Recovery Services
Get your Dynamics 365 project back on track with Iviju’s strategic recovery services. We resolve implementation delays, overcome obstacles, and realign your vision to ensure ROI and project success.
Support Services
Optimize your Dynamics 365 investment with Iviju’s support services. From system performance tuning to user training and ongoing maintenance, we provide the expertise you need to operate at peak efficiency.
Dynamics 365 Supply Chain Management (SCM)
Streamline operations and improve efficiency with Iviju’s Dynamics 365 SCM expertise. We help you forecast demand, enhance workforce productivity, and create a smarter, more adaptive supply chain.
Change Management Services
Iviju’s tailored change management strategies address employee resistance and workflow disruptions. Our experts ensure a smooth transition to Dynamics 365, fostering collaboration and boosting user adoption.
Reach out to us and explore how our expertise can benefit your enterprise!
Tailored ERP Solutions
Iviju designs custom Dynamics 365 solutions to fit your unique business needs. From configuration changes to UI enhancements, our team ensures your system is perfectly aligned with your operational goals.
Migration Services
Transition from legacy systems to Dynamics 365 with minimal disruption. Iviju’s experts handle every step, including data mapping, extraction, and validation, to ensure a seamless and efficient migration process.
Analytics and Reporting
Gain real-time insights into your business performance with Iviju’s advanced reporting and analytics services. We configure dashboards and custom reports that empower you to make smarter, data-driven decisions.
Security and Compliance
Iviju ensures your Dynamics 365 environment meets compliance standards while protecting sensitive data. From security audits to GDPR compliance, we help you mitigate risks and maintain robust operations.
Expanded Microsoft Dynamics Services
Beyond core ERP planning, finance, supply chain, and automation, Iviju supports a wider Microsoft Dynamics roadmap spanning Business Central, legacy ERP modernization, customer engagement, contact center operations, field service, migration programs, and AI-driven CRM capabilities.
Dynamics 365 Business Central Consulting
Iviju helps organizations adopt Dynamics 365 Business Central as a cloud-based Microsoft ERP platform for financial management, supply chain operations, warehousing, distribution, CRM, manufacturing, and HR workflows. Because Business Central comes from the same codebase lineage as NAV and GP, it is often a strong fit for teams that want familiar Microsoft ERP depth with a more modern web-based deployment model. We support companies using Business Central as a first system, as an upgrade path from older Microsoft ERP products, or as a fresh start that benefits from more efficient updates and ongoing optimization.
NAV, GP, and AX Modernization
For companies still running Dynamics NAV, GP, or AX, Iviju provides modernization planning, support, customizations, and integrations that protect current operations while preparing for a cloud transition. That work often spans NAV environments supporting financial management, supply chain, manufacturing, warehousing, and distribution; GP environments covering finance, payroll, project accounting, and manufacturing; and AX environments that depend on core financials, inventory management, master planning, production, and service management. We help clients decide what should remain steady, what needs custom integration or support relief, and what should move next into a more current Dynamics 365 architecture.
Customer Engagement and Contact Center
Iviju extends Dynamics 365 Customer Engagement across sales, customer service, marketing, and service operations while also helping clients stand up modern contact center experiences. Building on the standard Customer Engagement footprint of sales, customer service, marketing, field service, and project service automation, we can support a contact center model that combines voice, video, email, chat, and social messaging in one unified platform. We also implement AI-driven insights, a single interface for customer interactions and agent workflows, smart self-service with virtual agents and bots, Microsoft Teams-based collaboration, and built-in reporting and analytics to improve customer satisfaction, operational efficiency, and decision-making.
Reach out to us and explore how our expertise can benefit your enterprise!
Dynamics 365 Field Service Development
Iviju can design and extend Dynamics 365 Field Service for service agents, dispatchers, managers, and technicians who need tighter coordination in the field. Our work can cover centralized work order creation and tracking, scheduling and dispatch, real-time updates, mobile technician workflows, and resource allocation based on expertise, location, and availability. We also support preventive and proactive service models that use IoT-connected equipment, predictive maintenance, remote troubleshooting, and Copilot-enabled recommendations for scheduling, technician dispatch, knowledge access, self-service scheduling, and service delivery optimization.
Migration and Deployment Programs
Iviju structures Dynamics 365 migration programs around business continuity, data quality, and long-term operability. Our approach can include legacy system assessment, cost-benefit analysis, CRM fit-gap analysis against platforms such as Salesforce, HubSpot, or Zoho, data mapping, de-duplication and cleanup, cloud transition planning, hybrid environment setup, and deployment model selection across online, on-premises, or private cloud scenarios. We also plan for data synchronization, integration through native Microsoft connectors, Power Platform, APIs, and custom development, then carry the program through testing, validation, documentation, user training, change management, go-live support, and ongoing post-migration support.
AI CRM and Customer Insights
Iviju helps organizations layer AI into Dynamics 365 CRM to improve sales execution, service efficiency, and customer intelligence. That can include relationship insights, lead scoring, cross-sell and up-sell recommendations, knowledge base insights, demand forecasting, product recommendations, resource optimization, predictive sales, intent analysis, and sentiment analysis. We also support KPI dashboards that visualize customer engagement, agent performance, and service operations, along with AI-driven customer service experiences that use automated insights, virtual agents, chatbot workflows, and Dynamics 365 Customer Insights capabilities connected to Microsoft’s broader Azure, Office 365, Teams, and LinkedIn data ecosystem.
Microsoft Artificial Intelligence CRM Features
Iviju can plan specific Dynamics 365 AI CRM capabilities as standalone feature initiatives inside a broader Microsoft CRM program. We help organizations prioritize, configure, and operationalize these features in a way that matches sales, service, and customer experience goals.
Relationship Insights
Iviju can help teams use relationship insights to surface context that supports stronger customer engagement, better collaboration, and more informed seller outreach across the Microsoft ecosystem.
Lead Scoring
Iviju can structure lead scoring to prioritize leads and opportunities with the highest likelihood to convert by drawing on data from Dynamics 365, LinkedIn, and Office 365.
Cross-Sell/Up-Sell Recommendations
Iviju can implement recommendation workflows that use AI-driven rules, analytics, and algorithms to guide more relevant offers, promotions, and next-best actions that improve wallet share and customer loyalty.
Knowledge Base Insights
Knowledge base insights can turn large volumes of raw information into a more searchable and usable layer for teams, helping employees find relevant answers faster and giving AI systems more structured content to interpret.
Reach out to us and explore how our expertise can benefit your enterprise!
Demand Forecasting
Iviju can incorporate demand forecasting capabilities into Dynamics planning workflows so organizations use AI-backed projections to support inventory, service, and operational readiness decisions more effectively.
Product Recommendations
Product recommendation features help teams surface more relevant options during customer interactions, giving sales and service users additional data-backed guidance for personalized conversations and follow-up actions.
Resource Optimization
Iviju can use resource optimization capabilities to improve how work, people, and service capacity are assigned, supporting more efficient delivery models across customer service and field operations.
Predictive Sales
Predictive sales features help sellers act earlier and with better context by surfacing actionable insights for proactive decision-making, stronger relationship development, and more focused revenue efforts.
Intent Analysis
Intent analysis gives teams another signal for understanding what customers are likely trying to do next, helping sellers and service teams choose more relevant conversations, actions, and recommendations.
Sentiment Analysis
Sentiment analysis helps organizations identify satisfaction patterns, monitor customer tone, and respond faster to experience issues so service teams can improve outcomes with more targeted interventions.
Get in touch
818-303-6921
foo@iviju.com
We will respond to you within 24 hours.
We'll sign an NDA if requested.
No account managers you'll be talking to tech experts and product people who are going to work with you later on.