Global business information company Accelerating customer onboarding with a cloud based match application
Iviju rebuilt a key onboarding application for a global business information company so new customers and partners could be set up faster and with far less friction
Faster
new customer integration
12 weeks to 4 hours
reduction in infrastructure provisioning time
40%
reduction in TCO
- Company Global business information company
- Industry Information services
- Location United States
- Engagement Customer onboarding application modernization
What needed to change
A global business information company needed to modernize a key part of its new customer onboarding process. That workflow served as the front door to its product offerings, and it had become too slow for the pace of new sales and partner activity
At the center of the process was a match application that links each customer record to a unique identifier. Because that application sits at the heart of onboarding, the company needed a design that could move faster without losing accuracy or partner flexibility
How Iviju delivered
Iviju delivered the work in short agile cycles so the application could be modernized without drifting away from the business need. We rebuilt the match application as smaller components, which made the process easier to manage and helped reduce the time it took to onboard and integrate new customers
We also moved the solution to a cloud based architecture designed for scale and lower operating cost. With infrastructure defined as code, licensed database products were no longer required and provisioning dropped from 12 weeks to less than four hours. Because the design is cloud agnostic, the company can connect to any customer cloud platform and sales partners can use the solution with their own clients
Implementation specifics
- Rebuilt the match application that links each customer record to a unique identifier
- Delivered the onboarding redesign in agile cycles
- Split the application into smaller components to improve speed and maintainability
- Used infrastructure as code so licensed database products were no longer needed
- Cut infrastructure provisioning time from 12 weeks to less than 4 hours
- Kept the design cloud agnostic so it can connect with any customer cloud platform
- Made it easier for sales partners to use the solution with their own customers
What changed after delivery
The new cloud based solution improved both speed and quality, which let the business spend less time on customer setup and more time on sales and partner growth. Onboarding stopped being a bottleneck and started supporting expansion
The results were clear. New customer integration moved faster, infrastructure provisioning dropped from 12 weeks to less than four hours, and total cost of ownership fell by 40%
- Faster new customer integration
- Infrastructure provisioning time reduced from 12 weeks to less than 4 hours
- 40% reduction in total cost of ownership
- Cloud agnostic architecture supports integration with any partner platform
- Sales teams can spend more time on growth and less on customer setup
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